Cancel subscription - will recordings go?

[SiFounde]

My contract is ending soon and I have given notice to cancel. I have a lot of recordings from sky cinema. Will these recordings disappear if I choose to keep the Q box but on a basic package that allows me to record?

[oldfella · Accepted solution]

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@SiFounde wrote:

My contract is ending soon and I have given notice to cancel. I have a lot of recordings from sky cinema. Will these recordings disappear if I choose to keep the Q box but on a basic package that allows me to record?

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Hi @SiFounde 

If the Recordings are from channels not part of the Sky Essentials pack (assuming that's what you are considering) you will not be able to watch them.

See following link for Sky Essentials content
https://www.sky.com/help/articles/tv-essentials#q-help

[SiFounde]

Ok thanks. The sky store purchases will stay and be able to watch won't they?

[PandJ2020]

As above, the recordings don't disappear but you can only watch them if you have an active subscription for the channel they were recorded (or downloaded) from.

[oldfella]

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@SiFounde wrote:

Ok thanks. The sky store purchases will stay and be able to watch won't they?

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Yes @SiFounde 

[Saint]

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

[nigea99]

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@Saint wrote:

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

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If you have SKY Q and cancel completely then you can't watch anything - the boxes have to be returned to SKY 

[oldfella]

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@Saint wrote:

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

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Hi @Saint 

Afraid if you cancel your Sky Q subscription then all Q boxes have to be returned to Sky.  
All Q boxes are rented only for the duration of your subscription 

[Saint]

Thanks for the rapid replies... It's actually the old sky + HD box 🙂

[nigea99]

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@Saint wrote:

Thanks for the rapid replies... It's actually the old sky + HD box 🙂

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In shich case yes you can watch the FTA channels but cannot record or view old recordings

[skywho32]

Is it okay to restart an older thread?

I have Sky Q, I phoned up to give notice of cancellation. I was told on the phone that I can no longer watch recordings from the day of notice! That seems perverse, as I have paid for the rest of the month.

Is that really how it works? I put the cancellation on hold for now, as there are recordings I want to watch.

[Daniel0210]

@skywho32 

You should be able to view recordings during your notice period. 

[skywho32]

Thanks for your reply.

You would think so! But he was adamant they could not be watched from the day of giving notice. Strange.