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Discussion topic: Cancel appointment

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This message was authored by: Paul+Lussier

Message posted on ‎27 Apr 2026 01:55 PM

Cancel appointment

i have an engineer appointment booked for 2nd May. I cant seem to cancel it online, i did a live chat which lasted circa 20 mins last week to cancel......i have jsut received a whatsapp message ahead of my appointment on the 2nd (i do not want to waste any more time cancelling this appointment (again!) - but i dont want to be charged when an engineer turns up and is sent away. 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎27 Apr 2026 02:06 PM

Re: Cancel appointment

Posted by a Superuser, not a Sky employee. Find out more

@Paul+Lussier 

Try this link, otherwise call Sky

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment 


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This message was authored by: Paul+Lussier

Message posted on ‎27 Apr 2026 02:12 PM

Re: Cancel appointment

thanks ive tried the link before and it just says to call.  its quite frustrating given i had already cancelled using livechat - due to work its defficult to phone during the day - sky dont make things easy.

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