0

Discussion topic: Pausing on apps

Reply
This message was authored by: Baz43

Pausing on apps

I'm on full fibre 500 and broadband boost and main sky Q box is connected via Ethernet cable to the hub.  I do have two mini boxes linked and they never have a issue but when watching apps such as Netflix, hbo or Disney programs on the main tv it constantly pauses. The odd one I can accept but after trying to watch a half hour program it paused for over 50 times ranging from a  couple of seconds to about 10 each time. All lights on hub are on and no local issues. Internet is ok in the house but non existent in one bedroom so daughter has to do homework downstairs. Paying a lot but feel the service I want is well below what I need. I have tried tweaking settings but nothing seems to help. Any advice would be greatly appreciated. 

Reply

All Replies

This message was authored by: Quoman7

Re: Issues with Pausing on Apps

Posted by a Superuser, not a Sky employee. Find out more

@Baz43 wrote:

I'm on full fibre 500 and broadband boost and main sky Q box is connected via Ethernet cable to the hub.  I do have two mini boxes linked and they never have a issue but when watching apps such as Netflix, hbo or Disney programs on the main tv it constantly pauses. The odd one I can accept but after trying to watch a half hour program it paused for over 50 times ranging from a  couple of seconds to about 10 each time. All lights on hub are on and no local issues. Internet is ok in the house but non existent in one bedroom so daughter has to do homework downstairs. Paying a lot but feel the service I want is well below what I need. I have tried tweaking settings but nothing seems to help. Any advice would be greatly appreciated. 


Hi @Baz43 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
Avatar for Baz43
Level 1 icon
Topic Author
This message was authored by: Baz43

Re: Pausing on apps

Sadly I've tried this a while ago and still no improvement. 

Reply