24 Oct 2023 08:31 PM
Hello,
I would like to cancel my sky sports package please, I pay for the extra payment for sky sports to be able to cancel my skys sports at any time so I would like to cancel this please
24 Oct 2023 08:34 PM
Posted by a Superuser, not a Sky employee. Find out more@Cecil1
You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers.
To remove part of your TV package you will need to contact Sky and give the appropriate 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.
If you cancel correctly you should receive a confirmation email from Sky.
05 Jun 2024 02:28 PM
I want cancel Sky Sports but cannot do so
05 Jun 2024 02:32 PM
Posted by a Superuser, not a Sky employee. Find out moreTo remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv
07 Jul 2024 07:05 PM
sky is getting expensive so canseling sky sport i dont watch thanks D butterworth
07 Jul 2024 07:06 PM
Posted by a Superuser, not a Sky employee. Find out more@davebutt1960
This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.
To remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv
07 Jul 2024 07:06 PM
Posted by a Superuser, not a Sky employee. Find out more@davebutt1960 You need to call Sky directly to cancel it can't be done via here
Your not talking directly with Sky, this is a customer helps customer forum only with no account access,you can’t cancel/downgrade online I’m afraid
if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)
https://www.sky.com/help/articles/cancel-sky-tv#M1014
Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to
Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband
Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help
https://www.sky.com/help/articles/cancel-sky-broadband#M1014
If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf
If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option
for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account
apparently best times to call are first thing in the morning 7am or last thing at night 9pm
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