Discussion topic: Can you freeze payments if there’s been a fire and service is affected

This message was authored by: Johnholmes2024 · ‎09 Sep 2024

Can you freeze payments if there’s been a fire and service is affected

This message was authored by: Daniel0210 · ‎09 Sep 2024

@Johnholmes2024

You can't stop paying as payments continue through a repair process. Once the dish/cables/box are repaired/replaced then contact Sky and potentially ask if a credit can be applied to your account for the time without service.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: daveNOS · ‎09 Sep 2024

@Johnholmes2024 Nope, if the service is unusable and requires new equipment then you can ask for a credit to be applied once its fixed/replaced and is working again.

-------- Please note i am not a Sky employee ----------

This message was authored by: Daniel0210 · ‎09 Sep 2024

@Johnholmes2024

Next door to us had a fire in 2013 and it damaged the dish and cables (amongst other things). Sky sorted it the following week and tbh we never thought of asking for a credit.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Can you freeze payments if there’s been a fire and service is affected

Can you freeze payments if there’s been a fire and service is affected

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