Can’t update software

[MFC]

Software downloads but doesn't complete full installation 

[MightyQuinn]

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@MFC wrote:

Software downloads but doesn't complete full installation 

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Hi @MFC   How do you know? Is it a case that your box no longer turns on?

[MFC]

No

i see message "software update required" AFTER having "successfully" updated.

It advises it will complete update after putting into standby (which I understand is switching off).

Thanks 

[MightyQuinn]

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@MFC wrote:

No

i see message "software update required" AFTER having "successfully" updated.

It advises it will complete update after putting into standby (which I understand is switching off).

Thanks 

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Hi @MFC   That sounds like a message from your TV (not the Sky Q box). Use your TV remote. I would upload an image of the message if you are not sure.

[MFC]

Is this what you mean ?
message is on TV.

IT never updates after turning off 

[MFC]

And it returns to message requiring update again

[MFC]

Sorry

[MightyQuinn]

Hi @MFC   You are already on the latest software. All you are doing is rebooting the box. There should never be a need to update the software, because it updates automatically. People have been complaining about that misleading text for over 10 years. 

[MFC · Accepted solution]

Oh !

There is no longer an error message on my MY SKY now

So it must have updated !

Thanks friend