Missing apps

[Cara45]

I had to reset my sky Q box and now I don't have any apps on my screen. I have accessed the hidden menu to refresh apps but isn't working. When I go to watch something from Catch up TV it says I need to upgrade my subscription 

[Brill+Gill]

Hi @Cara45, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141