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Discussion topic: Can’t get sky Atlantic

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This message was authored by: MagB1

Message posted on ‎02 Nov 2025 02:37 PM

Can’t get sky Atlantic

I have sky signature but can't get Atlantic.  It's asking me to upgrade

 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎02 Nov 2025 02:41 PM - last edited: ‎02 Nov 2025 02:45 PM

Re: Can’t get sky Atlantic

Posted by a Superuser, not a Sky employee. Find out more
@MagB1 wrote:

I have sky signature but can't get Atlantic.  It's asking me to upgrade

 

Do you have HD pack?

 

If not, try channel 808

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎03 Nov 2025 08:23 PM

Re: Can’t get sky Atlantic

Posted by a Superuser, not a Sky employee. Find out more
@MagB1 wrote:

I have sky signature but can't get Atlantic.  It's asking me to upgrade

 

@MagB1 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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