Discussion topic: No Tv but I have the TV guide.

This message was authored by: Bv2 · ‎01 Nov 2025

Help. I have WiFi, the box light is Green and I have the tv guide up. When I click on a programme no programme appears and I just have a black screen. What can I do?

This message was authored by: GD1 · ‎01 Nov 2025

@Bv2 Sky Q where you have posted does not rely on Broadband for Live TV as that is delivered via your satellite dish.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Laing1 · ‎03 Nov 2025

@Bv2 wrote:

Help. I have WiFi, the box light is Green and I have the tv guide up. When I click on a programme no programme appears and I just have a black screen. What can I do?

@Bv2 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

Discussion topic: No Tv but I have the TV guide.

No Tv but I have the TV guide.

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Re: No Tv but I have the TV guide.

Re: No Tv but I have the TV guide.

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