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Discussion topic: Can’t delete recordings

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This message was authored by Sarahlewry This message was authored by: Sarahlewry

Can’t delete recordings

Our sky q box won't let us record, or download anything and we can't delete any of our recordings 

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Can’t delete recordings

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sarahlewry   If a power reboot doesn't fix it, then it sounds like a hard drive error.

Sky Q Hard Drive error messages | Sky Help | Sky.com

This message was authored by Betty1 This message was authored by: Betty1

Re: Can’t delete recordings

You might have a back log. Meaning your storage space is fill. If you go to deleted  and scroll down to manage. You will find all the deleted. Press on the deleted and it will come up with deleted or undelete. Hope it helps. 

elihomer2.

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Can’t delete recordings

Posted by a Superuser, not a Sky employee. Find out more

@Betty1 wrote:

You might have a back log. Meaning your storage space is fill. If you go to deleted  and scroll down to manage. You will find all the deleted. Press on the deleted and it will come up with deleted or undelete. Hope it helps. 

elihomer2.


Although worth trying, this shouldn't be needed as the SKY box automatically manages the storage by deleting the oldest recordings when the drive is getting near full.

I am just another Sky customer!
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