Hi all, trying to change to a new wireless network on my Sky Q box & keep getting "Unsuccessful connection. Please check your password and try again."
I know the password is correct, as we have connected various laptops/tablets/consoles/smartphones without issue. Sky Q seems to be the only one giving me hassle, any ideas please?
On the assumption that you do not Sky broadband, then Sky Q will connect to the 2.4 GHz band from your router. Check your router, you may have different passwords for the 2.4 and 5 GHz bands. All the other devices you mention may be connecting to the 5 GHz band.
Sorry, it is Sky Broadband I am trying to connect to. My neighbour has kindly offered to let us use her Wi-Fi while our broadband is down (also Sky, but I won't get into that now) 😅
Posted by a Superuser, not a Sky employee. Find out more
Does your neighbour also have Sky Q?
Sky Q will only let you have one Sky Q main box connected on a network along with only one internal Sky Q mesh
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
Posted by a Superuser, not a Sky employee. Find out more
Firstly, the Sky Q mesh involves the main box node being in charge and designed to only allow it working like that.
Second, Sky do not allow the use of a second Sky Q setup to operate within a household, it is against their T&Cs.
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan + My good journey to Sky Stream from Sky Q. Click here to read
