Can’t change programs

[Scunnered2]

When I switch on I get Sky News can't change stations or sound tried rebooting still the same issue does not respond to remote

[caesarome]

@Scunnered2 

As you are not emailing Sky by posting this in the email forum so we can help you can you confirm if this is happening on your Sky Q box or do you have Sky+, Sky Stream or Glass ?

[Daniel0210]

@Scunnered2 

Which TV platform do you subscribe to? 

[Scunnered2]

I have switched off all waited for more than required time but when I reboot I can only get Sky news  ie the last program I used no matter what I press on the remote there is no response even the sound is stuck

[MightyQuinn]

Hi @Scunnered2   Nobody can help you unless you tell us which Sky platform that you have. Sky+HD, Sky Q, Stream or Glass?

[Daniel0210]

@Scunnered2 

I've merged your two threads and moved into the Sky Q board as that's where your second post was.

[Laing1]

---

@Scunnered2 wrote:

When I switch on I get Sky News can't change stations or sound tried rebooting still the same issue does not respond to remote

---

@Scunnered2 if you have Sky Q Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.