Can’t cancel paramount +

[jordanpaul89]

Hi there I've been trying for months to cancel paramount plus. I've tried through the tv and it just keeps saying we'll be back soon something went wrong. MYSKY_4018. 

On the mysky app it doesn't give me the option to cancel. Just manage payment method or view payment history. 
 

anyone have any other ideas?

[oldfella]

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@jordanpaul89 wrote:

Hi there I've been trying for months to cancel paramount plus. I've tried through the tv and it just keeps saying we'll be back soon something went wrong. MYSKY_4018. 

On the mysky app it doesn't give me the option to cancel. Just manage payment method or view payment history. 
 

anyone have any other ideas?

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Hi @jordanpaul89 

Assume you do not have Sky Cinema and are currently paying for Paramount Plus?

Have you tried signing into your Paramount plus account on the Paramount website.   I suspect you can cancel it there.

[jordanpaul89]

No sky cinema, I added it through the sky box so would I even have details for paramount +. From googling it looks like it's only if you signed up on their site that you can cancel it that way. 

[oldfella]

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@jordanpaul89 wrote:

No sky cinema, I added it through the sky box so would I even have details for paramount +. From googling it looks like it's only if you signed up on their site that you can cancel it that way. 

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Hi @jordanpaul89 

Regardless of how you joined you would have to set an account with Paramount plus on their website.

Do you pay through your Sky bill or Paramount direct?