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Discussion topic: Can’t access my recordings

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This message was authored by: JamesBaker

Can’t access my recordings

It's just saying please wait with a spinning wheel when I try to access my recordings and I also can't access Catch up

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This message was authored by: oldfella

Re: Can’t access my recordings

Posted by a Superuser, not a Sky employee. Find out more

@JamesBaker wrote:

It's just saying please wait with a spinning wheel when I try to access my recordings and I also can't access Catch up


Hi @JamesBaker 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If this doesn't help do you get any message concerning your Hard drive.? If you do see following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

This message was authored by: Clarice1966

Re: Can’t access my recordings

I've done a reboot several times & checked cables etc but I'm still getting 'please wait' & the spinning circle on recordings

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