CANCELLING TNT SPORTS

[PandJ2020]

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@oj01 wrote:

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@ShaunFromLincoln wrote:

I appreciate your concern, but it serves as a deflection from the wider issue.

Your thoughts on Sky's approach on making cancelling any product far more difficult than it ought to be? 

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Personally never had an issue cancelling any Sky package. Ring up, tell them what you want to cancel. Assuming you're not in a minimum term for said package, give the required notice. Job done in a five minute phone call.

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Same.  Done it over the phone and chat.

Some resistance of course, but just remain firm and consistent if needed.

[PandJ2020]

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@ShaunFromLincoln wrote:

Yes, I wouldn't expect to have full access to services if I am no longer paying for them. Not being able to call Sky is par for the course.

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I think you've missed the point.  Whilst you have no access to them you are still liable for the charge for them...

Best to sort it properly than withholding payment.  Of course, you can ignore our advice.

[ShaunFromLincoln]

The coordinated defence of Sky is curious.

I've recent experience of this, and as I originally stated, it is far more difficult than it ought to be. Consider that adding a service is a click of a button.

Cancelling consists of:

An unnecessary phone call, with a restricted operating hours and heavy traffic. 

On hold pending (possible) connection.
A strained conversation with what is clearly an outsourced service. 
Rejecting the sales pitch attempts (to add, rather than remove) services. 

Perhaps others receive a different experience. 

[MickeyMatosh]

Cancelling TNT Sports at the end of my 2 year contract took over 1 hour. This is not a company focussed on customer service.

I have bought new cars in less time!

[DaveDrizen]

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@ShaunFromLincoln wrote:

Yes, I wouldn't expect to have full access to services if I am no longer paying for them. Not being able to call Sky is par for the course.

There would be no immediate impact to my credit score. 

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Though post a couple of months old , I wounder if you did cancel your direct debit. Because what you say is wrong a missed payment on your Sky account will have an affect on your credit score as missed payments are reported to credit agency's like explain and put your credit score account. Thus when you apply for future credit this may be taken in to account of how good a payer you are.