Sky Q Mini Box Network Connection

[whiteclosegate]

One of our mini boxes loses network connection multiple times during the day. Tried connecting via WiFi and cat 5 cable but the issue still persists. 

Watching TV and this happens, screen freezes, menu sometimes comes on with small screen in top left saying network connection is stopping viewing. Some times it comes back on by itself, other times need to power cycle the mini box. Main sky q box in living room is fine when this happens, so not sure if it's the mini box itself or the network connection between the two... 

Really frustrating on a daily basis

[oldfella]

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@whiteclosegate wrote:

One of our mini boxes loses network connection multiple times during the day. Tried connecting via WiFi and cat 5 cable but the issue still persists. 

Watching TV and this happens, screen freezes, menu sometimes comes on with small screen in top left saying network connection is stopping viewing. Some times it comes back on by itself, other times need to power cycle the mini box. Main sky q box in living room is fine when this happens, so not sure if it's the mini box itself or the network connection between the two... 

Really frustrating on a daily basis

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Hi @whiteclosegate 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Tdm.I]

We have had the same issue.  We changed our router to sky max as supposed to be better, it made it worse.  An engineer came out they replaced mini box and bought a booster with her.  She was not confident in the situation being resolved.  Yesterday the box was freezing again and very slow.  I spoke to sky and today I received a new pod that boosts the signal.  It is better but still not 100%.  Apparently I may need another pod as all my walls internally are brick built so the signal needs to improved.

You may have the same issue but I couldn't see what router you had.  The new white max one is causing lots of issues for people and Apparently a broadband engineer should come out not a tv engineer.