Broken sky box

[Cooperende]

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download 

[Ecosse]

Are you saying you had a Sky engineer in your house, they checked your box and found it to be beyond repair and they did not swap it out?

The box is on a lease, you'll need to contact Sky to have a new one sent out/fitted.

[oldfella]

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@Cooperende wrote:

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download 

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hi @Cooperende

Why didnt he replace the Box?

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Laing1]

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@Cooperende wrote:

My sky box has been checked by a registered sky engineer and it is broken beyond repair and I need a replacement. It doesn't record, pause or allow you to download 

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@Cooperende is this a Sky Q box or a Sky + HD box ?