Discussion topic: Broken Remote control
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Message posted on 25 Jun 2023 12:17 PM
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Broken Remote control
Hi, my remote control has broke so will need a new one as I can't use the sky box q now 🙁
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All Replies
Message posted on 25 Jun 2023 12:22 PM
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Re: Broken Remote control
Would suggest trying to repair your Sky q remote as described in this Sky q help article;
https://www.sky.com/help/articles/fix-remote
If none of this helps, on the last page of that article, select 'I still need help' and you can order a replacement remote via the online form.
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 12 Dec 2023 05:10 PM
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Re: Broken Remote control
I need a new one poor customer service from sky
Message posted on 12 Dec 2023 05:13 PM
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Re: Broken Remote control
Use the link from the post above yours!
(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Dec 2023 05:15 PM
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Re: Broken Remote control
I am not happy cbuying one when I was advised I would get one free
Message posted on 12 Dec 2023 05:27 PM
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Re: Broken Remote control
@Faithlyn wrote:I am not happy cbuying one when I was advised I would get one free
So use the link in the post above yours then. The advice to buy one locally was just a suggestion to get you one quicker
Message posted on 12 Dec 2023 05:29 PM
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Re: Broken Remote control
@Faithlyn wrote:
I am not happy cbuying one when I was advised I would get one free
@Faithlyn the link provided by @lettice leads you to requesting a free replacement remote
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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