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Discussion topic: Broken Remote control

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This message was authored by Sharpellen This message was authored by: Sharpellen

Broken Remote control

Hi, my remote control has broke so will need a new one as I can't use the sky box q now 🙁

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This message was authored by lettice This message was authored by: lettice

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

Would suggest trying to repair your Sky q remote as described in this  Sky q help article;
https://www.sky.com/help/articles/fix-remote

 

If none of this helps, on the last page of that article, select 'I still need help' and you can order a replacement remote  via the online form.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Faithlyn This message was authored by: Faithlyn

Re: Broken Remote control

I need a new one poor customer service from sky

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn 

Use the link from the post above yours! 

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Faithlyn This message was authored by: Faithlyn

Re: Broken Remote control

I am not happy cbuying one when I was advised I would get one free

 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn wrote:

I am not happy cbuying one when I was advised I would get one free

 


So use the link in the post above yours then. The advice to buy one locally was just a suggestion to get you one quicker 

I am just another Sky customer!
This message was authored by Laing1 This message was authored by: Laing1

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn wrote:

I am not happy cbuying one when I was advised I would get one free

 


@Faithlyn the link provided by @lettice leads you to requesting a free replacement remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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