Discussion topic: Broken Remote control
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Message posted on 25 Jun 2023 12:17 PM
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Broken Remote control
Hi, my remote control has broke so will need a new one as I can't use the sky box q now 🙁
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All Replies
Message posted on 25 Jun 2023 12:22 PM
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Re: Broken Remote control
Would suggest trying to repair your Sky q remote as described in this Sky q help article;
https://www.sky.com/help/articles/fix-remote
If none of this helps, on the last page of that article, select 'I still need help' and you can order a replacement remote via the online form.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 12 Dec 2023 05:10 PM
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Re: Broken Remote control
I need a new one poor customer service from sky
Message posted on 12 Dec 2023 05:13 PM
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Re: Broken Remote control
Use the link from the post above yours!
(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 12 Dec 2023 05:15 PM
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Re: Broken Remote control
I am not happy cbuying one when I was advised I would get one free
Message posted on 12 Dec 2023 05:27 PM
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Re: Broken Remote control
@Faithlyn wrote:I am not happy cbuying one when I was advised I would get one free
So use the link in the post above yours then. The advice to buy one locally was just a suggestion to get you one quicker
Message posted on 12 Dec 2023 05:29 PM
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Re: Broken Remote control
@Faithlyn wrote:
I am not happy cbuying one when I was advised I would get one free
@Faithlyn the link provided by @lettice leads you to requesting a free replacement remote
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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