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Discussion topic: Broken Remote control

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This message was authored by: Sharpellen

Broken Remote control

Hi, my remote control has broke so will need a new one as I can't use the sky box q now 🙁

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This message was authored by: lettice

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

Would suggest trying to repair your Sky q remote as described in this  Sky q help article;
https://www.sky.com/help/articles/fix-remote

 

If none of this helps, on the last page of that article, select 'I still need help' and you can order a replacement remote  via the online form.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Faithlyn

Re: Broken Remote control

I need a new one poor customer service from sky

This message was authored by: Daniel0210

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn 

Use the link from the post above yours! 

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Faithlyn

Re: Broken Remote control

I am not happy cbuying one when I was advised I would get one free

 

This message was authored by: Invisiblename

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn wrote:

I am not happy cbuying one when I was advised I would get one free

 


So use the link in the post above yours then. The advice to buy one locally was just a suggestion to get you one quicker 

I am just another Sky customer!
This message was authored by: Laing1

Re: Broken Remote control

Posted by a Superuser, not a Sky employee. Find out more

@Faithlyn wrote:

I am not happy cbuying one when I was advised I would get one free

 


@Faithlyn the link provided by @lettice leads you to requesting a free replacement remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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