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This message was authored by: owenx12

Message posted on ‎15 Mar 2023 03:02 PM

Broken Dish Cables

Hello all,

 

I currently have Sky Stream but am looking to move to Sky Q in the near future. The room I'm looking to have the main Sky Q box installed in used to be connected to the dish (Back in the Sky+ days) but now the cabling has been cut. Is this something an engineer would be able to resolve? They would also need to reconnect what's left of the cable to the LNB as it is currently connected to a different room. 

 

Thanks

Owen 🙂

TV: Sky Stream puck connected to a Samsung UE50AU7100 using a Virgin Media Gig1 Broadband connection
Phone: iPhone 15 Pro (Natural Titanium) paired with Apple Watch Series 8 Cellular (Midnight)
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This message was authored by: Daniel0210 Answer

Message posted on ‎15 Mar 2023 03:20 PM

Re: Broken Dish Cables

Posted by a Superuser, not a Sky employee. Find out more

@owenx12 

If and when you subscribe to Sky Q, the engineer will change any unusable cables, change the LNB on the dish or even change the dish if it's deemed no longer suitable. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎15 Mar 2023 03:20 PM

Re: Broken Dish Cables

Posted by a Superuser, not a Sky employee. Find out more

@owenx12 

If and when you subscribe to Sky Q, the engineer will change any unusable cables, change the LNB on the dish or even change the dish if it's deemed no longer suitable. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: owenx12

Message posted on ‎15 Mar 2023 03:54 PM

Re: Broken Dish Cables

Thank you for confirming this. Have a wonderful day! 🙂

TV: Sky Stream puck connected to a Samsung UE50AU7100 using a Virgin Media Gig1 Broadband connection
Phone: iPhone 15 Pro (Natural Titanium) paired with Apple Watch Series 8 Cellular (Midnight)
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