Box not working

[Jon126]

You have sent a reconditioned box as a replacement when recording a program no red light appears on the front of the box

[PandJ2020]

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@Jon126 wrote:

You have sent a reconditioned box as a replacement when recording a program no red light appears on the front of the box

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Sky may not send a new box - after all they are simply loaned for the duration of your active subscription.

It works other than the recording light?

[Laing1]

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@Jon126 wrote:

You have sent a reconditioned box as a replacement when recording a program no red light appears on the front of the box

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@Jon126 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I would be surprised if  there are many new boxes the majority will be reconditioned and as you don't own the box then it makes no difference really