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Avatar for Annamaire+Clement
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This message was authored by: Annamaire+Clement

Message posted on ‎04 Mar 2026 12:13 PM

Box not working

My sky q min box is not working
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Avatar for Laing1
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This message was authored by: Laing1 Answer

Message posted on ‎04 Mar 2026 06:17 PM

Re: Box not working

Posted by a Superuser, not a Sky employee. Find out more
@Annamaire+Clement wrote:
My sky q min box is not working

@Annamaire+Clement Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎04 Mar 2026 12:26 PM

Re: Box not working

Posted by a Superuser, not a Sky employee. Find out more

'Not working' isn't a lot to go on?

 

Please give some more details...

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎04 Mar 2026 06:17 PM

Re: Box not working

Posted by a Superuser, not a Sky employee. Find out more
@Annamaire+Clement wrote:
My sky q min box is not working

@Annamaire+Clement Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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