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Discussion topic: Box getting very hot

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This message was authored by: ValDeller

Message posted on ‎24 Jul 2025 03:09 PM

Box getting very hot

The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎24 Jul 2025 04:23 PM

Re: Box getting very hot

@ValDeller wrote:

The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

Which box do you have? Sky Q or Sky Stream? 

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This message was authored by: ValDeller

Message posted on ‎24 Jul 2025 04:27 PM

Re: Box getting very hot

Sky Q.

All I want is to speak to someone at Sky to resolve the issue.  But cannot get through to a real live person!

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This message was authored by: GD1

Message posted on ‎24 Jul 2025 04:49 PM

Re: Box getting very hot

Posted by a Superuser, not a Sky employee. Find out more

@ValDeller  Your post has been moved to the correct board as your issue is not related to Sky Glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Laing1

Message posted on ‎24 Jul 2025 05:45 PM

Re: Box getting very hot

Posted by a Superuser, not a Sky employee. Find out more
@ValDeller wrote:

The top of my Sky box is getting very hot. Scared to leave on in case it catches fire

@ValDeller I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Message posted on ‎25 Jul 2025 08:03 AM

Re: Box getting very hot

Hi there! Thank you for escalating this. We have sent an invite to @ValDeller.

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