0

Discussion topic: Box conection issues

Reply
This message was authored by Tigger2671 This message was authored by: Tigger2671

Box conection issues

Hi when im going on the apps to watch ie disney netflix etc im having to reset the box 2 or 3 times a week 

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Box conection issues

Posted by a Superuser, not a Sky employee. Find out more

@Tigger2671 wrote:

Hi when im going on the apps to watch ie disney netflix etc im having to reset the box 2 or 3 times a week 


@Tigger2671 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion