Box Not Connecting to BT Internet

[CallieBee23]

Hoping someone can help as I have no idea what else to try.

My Sky q has been working fine up until a couple of days ago when it stopped connecting to my internet. My tv itself is still connected but not Qbox. I've switched everything off, unplugged and started again but now it won't accept my password. I'm at a loss as to what to try next 🤷🏻‍♀️

[oldfella]

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@CallieBee23 wrote:

Hoping someone can help as I have no idea what else to try.

My Sky q has been working fine up until a couple of days ago when it stopped connecting to my internet. My tv itself is still connected but not Qbox. I've switched everything off, unplugged and started again but now it won't accept my password. I'm at a loss as to what to try next 🤷🏻‍♀️

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Hi @CallieBee23 

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[CallieBee23]

I have gone through all that again as you said but it won't accept the password for my router. Thank you for replying though!

[oldfella]

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@CallieBee23 wrote:

I have gone through all that again as you said but it won't accept the password for my router. Thank you for replying though!

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Looks like you must be making a mistake with the password @CallieBee23 

[Chodley]

I've had this before and it was random. The password was correct. Sometimes it would just reconnect later by itself. Gave up on wifi in the end. 
worth trying splitting the 2.4 and 5 GHz SSIDs on the BT router into 2 different names.

[CallieBee23]

Nah definitely not, I've tried a few times have even disconnected tv in kitchen and put password into it with success so not sure what's going on.

[CallieBee23]

Oh jeez! How would I go about doing that?🙈

[steve2309]

Same problem and called out Sky Engineer. He said they have endless problems with Sky Q failing to have a stable connection with BT wifi.