Boost to Netflix Premium without consent

[JennyB2]

My account keeps getting boosted to Netflix Premium without me requesting it.

When I call Sky to cancel it I am charged for the whole month.

How can I stop this happening?

I have got a complaint in to Sky at the moment. 

[N_chill]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[JennyB2]

I did respond to the messages I received and I now have a case reference number.

However, I am still being charged for Netflix Premium even though Netflix can confirm my account was hacked.

How do I get this sorted as I do not see why I should pay for this extra service I did not request and which had been added only as a result of my account being hacked. 

[-Heather-]

Hi @JennyB2, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 
 

[Chodley]

What did you do to lock out the people who had hacked your account from being able to make any more changes?