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Discussion topic: Blue Screen - No Signal - Recurring

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This message was authored by: chadwick33

Blue Screen - No Signal - Recurring

We were having intermittent problems with the TV screen going Blue and saying No Signal.

Sky engineer eventually came out - said signal seemed fine but changed the main Sky Q box.

Now it's even worse and we are getting continual interruptions on certain channels.

Need to get this fixed asap.

Any help appreciated - struggling to speak to Sky.

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This message was authored by: GD1

Re: Blue Screen - No Signal - Recurring

Posted by a Superuser, not a Sky employee. Find out more

@chadwick33  Out of interest are you on a communal dish or your own dish?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: chadwick33

Re: Blue Screen - No Signal - Recurring

Interestingly, although it is a single detached dwelling, it is served by what the Sky engineer described as a 'communal' dish - but only serves us.

I have had it checked and the Sky man also said the Signal seemed fine.

 

Also, recently fitted nearby, but not obscuring it, we have a Starlink satellite broadband receiver/dish. 
could this be having any effect?

 

thanks

 

 

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