mini box not connecting...code MR001...

[AlanRob]

Frustrated beyond belief , every day Mini box is not connected , have to go through trouble shooting, reboot wifi etc etc etc.. total hit or miss if connects with no rhyme or reason. It is NOT my broadband connection that is the issue .... New mini box required ?????

[Laing1]

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@AlanRob wrote:

Frustrated beyond belief , every day Mini box is not connected , have to go through trouble shooting, reboot wifi etc etc etc.. total hit or miss if connects with no rhyme or reason. It is NOT my broadband connection that is the issue .... New mini box required ?????

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@AlanRob what time of the day is this or does it happen at different times and is your broadband from Sky or a third party ?

[AlanRob]

Happens every time has gone into standby, regardless of time of day, BT broadband, no issues with signal speed of internet 

[Laing1]

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@AlanRob wrote:

Happens every time has gone into standby, regardless of time of day, BT broadband, no issues with signal speed of internet 

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@AlanRob right that rules out a few things as you have BT broadband then the mini box doesn't use your wifi to connect it usesa mesh system from your main box.

You could try  rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then rebooting your mini box

If you still have the problem then it may be that your mini box is right on the limit of receiving the signal from your main box in which case you may need a Sky booster to extend the signal 

[AlanRob]

Thanks , signal has been fine up till now,  this has only happened in the last week or so 

[Laing1]

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@AlanRob wrote:

Thanks , signal has been fine up till now,  this has only happened in the last week or so 

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@AlanRob I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[AlanRob]

@Laing1 

Thanks, seems odd now I would require a sky booster, had box for a few years now . Where would I access

a reliable booster? 

[Laing1]

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@AlanRob wrote:

@Laing1 

Thanks, seems odd now I would require a sky booster, had box for a few years now . Where would I access

a reliable booster? 

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@AlanRob it would need to be a Sky booster but as I said I have escalated this to Sky who should contact you through the forums and may be able to get a booster sent out if they think thats whats needed or be able to arrange a new box or engineers visit etc 

[Greenfingers001]

Thanks for escalating this. We’ve @AlanRob  sent an invite to chat.

[Tom-W19]

Hi @AlanRob 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.