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Discussion topic: Black screen

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This message was authored by: El+co

Black screen

Periodically i try to change a channel the mini screen goes black and no sound . Theres nothing i can do but switch the sky box off at the plug then turn it back on, but it's starting to happen weekly . Anyone had this issue?

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This message was authored by: oldfella

Re: Black screen

Posted by a Superuser, not a Sky employee. Find out more

@El+co wrote:

Periodically i try to change a channel the mini screen goes black and no sound . Theres nothing i can do but switch the sky box off at the plug then turn it back on, but it's starting to happen weekly . Anyone had this issue?


Hi @El+co 


Try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.

After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

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