Black screen when changing channels

[WalshieLFC]

Hi.

My tv screen goes black when I change the channel from the tv menu. I've had to unplug the Sky Q box a few times now to get it working again. Also, if I just enter a channel number to change, the screen stays black for about 10 seconds before the picture shows. Can this be fixed or do I need a new box? The one I have is a few years old at this stage.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[me33]

Hi - can someone please contact me from Sky as I'm having the exact same issue and it is frustrating! Thanks 

[WalshieLFC]

Thanks for the replies guys. We ended up getting a replacement box and all is fine now, so the issue was definitely a fault with the old box.

[ray+neal]

Ho

i am getting the same issue with black screen for 20 odd secs when changing channel