Black screen sky sports

[Daniel0210]

@Ajaja 

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@Daniel0210 wrote:

@Steviep1 

Staff will post on this thread once there's a meaningful update. 

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[Livvycat1]

They said they would post when they had something, so I suppose we just have to wait. Bit poor really.

[Ajaja]

Indeed poor! It shouldn't take days to indentify the issue and push and update or sort out their uplink. 

[MarkS1946]

Touch wood, seems OK at present. 

[Ajaja]

Mark

I just tried all channels and no blackout yet. I wonder if they did something and not said anything. It would be good to know if they also have worked on  the intermittent static That shows up as soon as you change the channel and then disappear.

[Jamie+Simms]

Mine keeps going black when watching any UHD HDR content whether this on Sky sports channel but also on demand content. Is this the same issue or do I need to call customer service 

[Ajaja]

That's interesting. 

Push a software update through the menu and reboot the box and see if it happen again.  

Let the box set the right HDR. 

This blacking out issue could be effcting people slightly different. I would sit tight until we hear  back form Sky. 

[Jamie+Simms]

Have tried the software update and restart but was still happening on football and F1.

if I watch in HD no issues just UHD HDR looks will be a call in the morning unless it's the TV but have tried HDMI and PlayStation 5 no issues 

[Ajaja]

This is most likely a broadcasting issue and uplink glitch that Sky has to resolve. 

If you can try with another tv. HDR is normally stable on Sky Q. 

As of yesterday, I can confirm I didn't have any black out in any channels in HD and HDR watching F1 however, there is still static in the picture. 

[Livvycat1]

Jamie+Simms. I've only had a problem with live sky sports programes, so maybe you have onother issue. Sorry just don't know.

[Livvycat1]

Hi Ajaja, I've not had an issue while looking through the sports channels today, so as you say maybe something has been done and they are waiting to make sure it continues to work. As you say we'll just have to sit and wait for confirmation, I suppose.

[Steviep1]

I've not been brave enough to check sports channels but I will get on today. Be nice to get confirmation from sky,  bet I'd we stopped payments the communication would be very quick. 

[Livvycat1]

Steviep1. My own thoughts are that rather than saying, it's all fixed, they will just let things go quiet as people will just be happy watching what they've paid for and won't bother chasing for updates.

[Ajaja]

I agree!

Honesly Sky should improve its transparency when it comes to updates and fixes. Even when they push a software we don't known what has been updated. 

[PandJ2020]

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@Ajaja wrote:

Honesly Sky should improve its transparency when it comes to updates and fixes. Even when they push a software we don't known what has been updated. 

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Trouble is its regarded as a consumer product and the vast majority of customers simply do not care or want to know.

It isn't going to change, especially as the product is coming towards its end of life.