“Because of a technical issue your download couldn’t be completed.”

[Kat654]

"Because of a technical issue, your downloads couldn't be completed. Please try again later." Based on other posts here, I've changed my settings to download in SD only. I'm still getting the above message. I also tried multiple times - based on advice here. Can anybody help. I've also tried restarting the box.

[Dallen9798]

@Kat654 

Hi,

https://www.sky.com/help/articles/because-of-a-technical-issue

Follow these steps to resolve.

[Kat654]

Hi @Dallen9798 I did the first fix, now having switched back on the screen is reading "No signal." 
i tried pressing the home button and switching off at the mains but this hasn't changed anything. 

[Dallen9798]

@Kat654 

Once you've reset your settings, as it says you need to repair your remote.

Press the amber light on the front of the Sky box which will turn it on

Then point the remote at the box and hold down the numbers 1+3 together at the same time to pair the remote.

[Kat654]

Hi @Dallen9798  thanks for this! I managed to figure out the remote issue myself and eventually got it re-paired.

Then the Apps had disappeared - fixed that with "Refresh apps" in the settings menu. 
(Sadly none of this has fixed the first problem box refusing to download, which is a bummer🙁)

Thank you for your help and advice 👍

[Dallen9798]

@Kat654 

Hey, youre still getting the message about the download failing?

If so you'll have to do the next step which is a hard drive reset

[Laing1]

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@Kat654 wrote:

Hi @Dallen9798  thanks for this! I managed to figure out the remote issue myself and eventually got it re-paired.

Then the Apps had disappeared - fixed that with "Refresh apps" in the settings menu. 
(Sadly none of this has fixed the first problem box refusing to download, which is a bummer🙁)

Thank you for your help and advice 👍

---

@Kat654 before doing a hardd drive reset You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote