Bbc upgrade

[Paul+Twynham]

We are getting the you no longer can watch BBC HD due to equipment only in sd.

 The thing is we have a skyQ box already so surely we shouldn't have to upgrade.

[MightyQuinn]

Hi @Paul+Twynham   What video resolution HDMI output format have you set on your Sky Q box?

[nigea99]

---

@Paul+Twynham wrote:

We are getting the you no longer can watch BBC HD due to equipment only in sd.

 The thing is we have a skyQ box already so surely we shouldn't have to upgrade.

---

hi @Paul+Twynham 

When are you getting this mesage & how does it appear.

Is it just BBC ?

[Paul+Twynham]

Only on the BBC channels. 

I've had a look around on hd and found bbc1 and 2 on 801 and 802

[Invisiblename]

---

@Paul+Twynham wrote:

Only on the BBC channels. 

I've had a look around on hd and found bbc1 and 2 on 801 and 802

---

Try doing a restart of your Sky Q (turn off at wall socket, wait 30 secs, turn back on).  You should find that the BBC HD channels move to 101 & 102