Can’t get tv connected to WiFi

[Doc906]

Tv is stating we don't have internet connection and nothing we do works. 

[Doc906]

Is anyone there?

[oldfella]

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@Doc906 wrote:

Tv is stating we don't have internet connection and nothing we do works. 

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Hi @Doc906 

Patience is a virtue.

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[Laing1]

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@Doc906 wrote:

Is anyone there?

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@Doc906 just so you are aware  you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.