27 Nov 2023 09:05 PM
In the last few days (November 20-27) BBC1 & 2 HD, also BBC 4 but not BBC PARL, have become awful. Movement is blocky and slow. All other channels HD is OK. So is BBC1 on channel 801, which comes with the message that it is ceasing on January 8th. Any other Sky Q viewer have this trouble?
28 Nov 2023 07:56 AM
Posted by a Superuser, not a Sky employee. Find out more
@JohnA wrote:In the last few days (November 20-27) BBC1 & 2 HD, also BBC 4 but not BBC PARL, have become awful. Movement is blocky and slow. All other channels HD is OK. So is BBC1 on channel 801, which comes with the message that it is ceasing on January 8th. Any other Sky Q viewer have this trouble?
Sounds like either the connectors from the dish to your Sky Q box have come lose, or your dish is very slightly out of alignment. You can can check the first, the connectors just need to be finger tight. If this doesn't resolve it, you will need to book an engineer to come out and check / realign your dish.
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