BBC Sounds

[bigal43]

bbc sounds app on sky tv has lost audio - everything else is ok

[caesarome]

@bigal43 

Is this on Sky Q, Glass or Stream as it isn't Sky Go related (where you had posted).

[bigal43]

this on sky q, sorry I am new to this

[caesarome]

No probs, I have moved this to the Sky Q board for you.

[bigal43]

Thanks for that

[DavidMHar]

I have the same lack of audio issue, but only on live radio. Does anyone know how to fix it?

Thanks

[CMC6]

BBC Sounds not playing live radio on any station. I've tried resetting the sky box, reconnecting the router, refreshing apps, but nothing seems to make any difference. First world problem I know, but irritating. 

[stereohaven · Accepted solution]

Not an app I ever use, but I have tested and get the same result, everything works apart from live audio.

I would recommend everyone starts raising this with the BBC directly: https://www.bbc.co.uk/sounds/help/questions/need-more-help/report-fault 

I can flag this thread to Sky Community staff, but most of the time, these things end up being an app bug that the provider needs to fix. 

[bigal43]

Thanks for this, I appreciate you taking the trouble, at least I know now that it's the BBC, I have already raised a case with them & I had one reply asking me for more information - what version of Sounds I have and the System Information of the device. I supplied all this info to them on 3/09 but have not had a reply as yet

[stereohaven]

I also raised it and sent a link to this thread.

[bigal43]

Thanks - watch this space I guess, i can listen on radio but sound quality not as good!

[lettice]

It must be a Sky Q issue.

I have  just tried on my TV, Roku and also both my Sky Stream pucks and managed to play Radio 1 to 5 without issue.

It is not an app I use on a regular basis, as do not ever listen to BBC radio.

Would also suggest sending an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk
They will pass on such device problems to a third party, in this case the BBC.

They do respond to emails with any updates for your queries or problems.

[bigal43]

Thanks, I will try that but I don't think its a Sky problem  as all other apps work perfectly.

[CMC6]

The BBC sounds app works ok through our LG tv. Very difficult to know who it is that can fix this!

[CMC6]

Thanks for the link.