Audio drop out all channels

[robinbird]

Sky q 

audio keeps dropping in and out.

Checked cables and software updates and done a factory reset. Think the sky q box maybe faulty as all options to rectify the fault have been undertaken. Any know how to get an exchange sky q box 

[Jason-]

Hello @robinbird,

Thanks for taking the time to join our Community and make your first post though we are sorry this is to report issues you're having with your Sky Q box. 

I'll send you an invite to a private chat shortly and we can help you get things sorted.
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-