@1146 wrote:
After a particularly painful call where I've arranged to remove multi room from my subscription (I don't use it) I've been sent packaging and instructions to return my 2 sky Q mini boxed.
However whilst not needed or wanted for watching tv, my mini boxes act as wifi boosters around my house. As soon as I unplug one, I have zero WiFi in half the house. I understand that Sky guarantee whole home WiFi, so how do I go about ensuring this if I return the mini boxes? I desperately don't want to become embroiled in another 40minute battle with sky's off shore call centre
hi @1146
Yes mini boxes do provide part of a wifi mesh but are in themselves part of the TV system and as you have discovered need to be returned if the multiroom sub is cancelled.
I am, personally, not to sure what boosters etc can be provided to help with your wifi coverage but I have escalated your post to a SKY support team, who, hopefully, will be in touch & should be able to discuss your needs and options
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
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