Asked to return sky mini box

[1146]

After a particularly painful call where I've arranged to remove multi room from my subscription (I don't use it) I've been sent packaging and instructions to return my 2 sky Q mini boxed.

However whilst not needed or wanted for watching tv, my mini boxes act as wifi boosters around my house. As soon as I unplug one, I have zero WiFi in half the house. I understand that Sky guarantee whole home WiFi, so how do I go about ensuring this if I return the mini boxes? I desperately don't want to become embroiled in another 40minute battle with sky's off shore call centre

[nigea99]

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@1146 wrote:

After a particularly painful call where I've arranged to remove multi room from my subscription (I don't use it) I've been sent packaging and instructions to return my 2 sky Q mini boxed.

However whilst not needed or wanted for watching tv, my mini boxes act as wifi boosters around my house. As soon as I unplug one, I have zero WiFi in half the house. I understand that Sky guarantee whole home WiFi, so how do I go about ensuring this if I return the mini boxes? I desperately don't want to become embroiled in another 40minute battle with sky's off shore call centre

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hi @1146 

Yes mini boxes do provide part of a wifi mesh but are in themselves part of the TV system and as you have discovered need to be returned if the multiroom sub is cancelled.

I am, personally, not to sure what boosters etc can be provided to help with your wifi coverage but I have escalated your post to a SKY support team, who, hopefully, will be in touch & should be able to discuss your needs and options

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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[Greenfingers001]

Thanks for escalating this. We’ve sent @1146 an invite to chat.

[1146]

Thanks @nigea99 and @Greenfingers001 for the replies, and for escalating this. No satisfactory solution from sky I'm afraid.... had to speak with another foreign call centre. Was initially told that it was impossible that my wifi coverage would be reduced by unplugging the mini boxes😤, then offered me an enhanced broadband package (at a premium of course), with no clear explanation as to how this would solve my issue.

Have declined their kind offer and sourced a booster box of my own, which partially helps, although I have a couple of black spots still.

Appalling customer experience....time to finally say goodbye to sky I feel😒

[stereohaven]

@1146 

You have taken WiFi nodes out of your setup and will have reduced coverage now.

Your options are:

1. Upgrade your Sky Broadband package to include Sky WiFi Max which includes an enhanced "wall to wall" coverage guarantee (and pods to act as replacement nodes)
2. Use the advice in the broadband section to use your own mesh WiFi system
3. Leave and buy another ISPs mesh WiFi solution 

Whichever route you go down, you will need to spend extra money to create a WiFi mesh with suitable coverage, as a single router or hub, can only do so much.

Every ISP will happily sell you a mesh, with Sky WiFi Max available for as little as £3 extra per month, it will still usually cost less than multiroom.