Asked for a replacement sky Q remote

[Jaynegarland1]

But sky won't be able to process this for some reason.  So I'm asking  if I could  have a  sky Q remote  replacement, as the batteries  get over heated and the remote  doesn't  work,  and I've only had the sky Q for only a few months

[GD1]

@Jaynegarland1  Your post has been moved from the Sky stream forum as this isn't a Sky stream issue.

Also this is a customer helps customer community we can't send any remotes to people, have you thought about buying a replacement remote online?

[oldfella]

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@Jaynegarland1 wrote:

But sky won't be able to process this for some reason.  So I'm asking  if I could  have a  sky Q remote  replacement, as the batteries  get over heated and the remote  doesn't  work,  and I've only had the sky Q for only a few months

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Hi @Jaynegarland1 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Daniel0210]

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@Jaynegarland1 wrote:

But sky won't be able to process this for some reason.  

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@Jaynegarland1 

What reason have they given?