Are recordings linked to viewing card?

[Kate74321]

Hi,

I've been having issues with my viewing card for a while and Sky have finally sent out a new one... however I'm not sure if I will lose all my recordings? I assume they're linked to the box rather than the card but I'm not 100%!

Thanks

[SlenderRobert · Accepted solution]

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@Kate74321 wrote:

Hi,

I've been having issues with my viewing card for a while and Sky have finally sent out a new one... however I'm not sure if I will lose all my recordings? I assume they're linked to the box rather than the card but I'm not 100%!

Thanks

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Your recordings are stored on the hard drive on the box. The viewing card merely links your SkyID and billing/account details to the box, allowing it to function. Even with a new viewing card number you will still be able to access your recordings. It's only when the box itself has to be replaced that you lose your recordings. 

[Filpflops]

Hi, Is there anyway to transfer the recordings from one box to another? I'm due a box upgarde and don't want to lose all my recordings and downloads.

[stereohaven]

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@Filpflops wrote:

Hi, Is there anyway to transfer the recordings from one box to another? I'm due a box upgarde and don't want to lose all my recordings and downloads.

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No, swapping the box means you will lose all recordings and downloads as they are stored on the hard drive.

I would recommend making a note of everything you have, so you can see what is available to download again or watch on demand after the swap.

[Daniel0210]

@Filpflops 

Youll still be able to view any aSky Store purchases you have. 

[stereohaven]

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@Daniel0210 wrote:

@Filpflops 

Youll still be able to view any aSky Store purchases you have. 

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Good clarification!

Anything you have recorded will be lost, but anything available on demand can be downloaded again and this includes any purchases from Sky Store.