Sky mini box says it needs a subscription for any channel yet I have Sky Multiroom enabled

[nutz21]

My SkyQ box is saying I need a subscription for any channel I want to watch but I have Sky Multi-room and the Sky box and Sky mini are both active and can see each other, I have tried everything I have seen on the internet ie unplugging, factory resetting, updating the software.....

[Laing1]

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@nutz21 wrote:

My SkyQ box is saying I need a subscription for any channel I want to watch but I have Sky Multi-room and the Sky box and Sky mini are both active and can see each other, I have tried everything I have seen on the internet ie unplugging, factory resetting, updating the software.....

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@nutz21 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[nutz21]

Thanks for reply that is another thing i have tried but will give it another go just in case

Cheers