Apps not working on Sky Q

[SamBellamy]

I've seen a few posts about this and mostly the same responses which I've tried with limited success.

When I try and use streaming apps on Sky Q (Netflox, Prime, Disney+, etc) everything works right up until I try and watch a show. It's not an internet issue. I've reset the box which usually fixes the issue but only short term and next time I try and use the apps it's broken again. I've got the latest software updated, I've reset settings, I've refreshed apps. Nothing provides a lasting fix. It's ridiculous that sky has this issue which has been impacting a number of people for quite a long time and they've not managed to sort it out.

Is there anything else I can do?

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi SamBellamy

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.