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Discussion topic: Apps not working Sky Q

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Kelv.m
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This message was authored by Kelv.m This message was authored by: Kelv.m

Apps not working Sky Q

‎08 Apr 2023 10:52 PM

I have tried to use the following apps -

iPlayer, ITVX,Netflix, YouTube,prime, Disney plus.

 

All of them either do not load or load but then screen goes black.

 

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Quoman7
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Superuser
This message was authored by Quoman7 This message was authored by: Quoman7

Re: Apps not working Sky Q

‎09 Apr 2023 08:38 AM

Posted by a Superuser, not a Sky employee. Find out more
@Kelv.m wrote:

I have tried to use the following apps -

iPlayer, ITVX,Netflix, YouTube,prime, Disney plus.

 

All of them either do not load or load but then screen goes black.

 

Hi @Kelv.m Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

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