Apps lost

[Davejones899]

I've lost all my apps so I've done a reset and it's now stuck on the accessibility screen

[Daniel0210]

@Davejones899 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[Davejones899]

It's ok now but I've lost all the aops

[Laing1]

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@Davejones899 wrote:

It's ok now but I've lost all the aops

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@Davejones899 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

it can take upto 24 hours for the refresh to work but is usually less