Apps closing down

[lisaj1]

When I try and watch either Paramount or Prime the screen goes black.  sometimes it ca be after 5 mins or 30?  

Any suggestions/solutions would be great.  Thanks 🙄

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[lisaj1]

Hi @Mr+Flibbles+86 

Thank you very much for replying to my query.  Fortunately for me, Sky actually called me about something else and I managed to get it all sorted by going into the secret menu and refreshing apps.  If I have any more querie I know where to come for help.  Thank you