0

Discussion topic: Apple TV black screen

Reply
This message was authored by wycombephil1 This message was authored by: wycombephil1

Apple TV black screen

Hi

 

We get a black screen roughly every 30mins when watching Apple TV on Sky Q app. Others apps do this occasionally but Apple TV is by far the worst. Any suggestions?

Reply

All Replies

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Apple TV black screen

Posted by a Sky employee

Normally an apps refresh would solve this issue. If you follow the link below, go to step 3 which is the restart and scroll to the bottom and follow the steps for Apps Refresh. 

 

Sky.com/help

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Quoman7 This message was authored by: Quoman7

Re: Apple TV black screen

Posted by a Superuser, not a Sky employee. Find out more

@wycombephil1 wrote:

Hi

 

We get a black screen roughly every 30mins when watching Apple TV on Sky Q app. Others apps do this occasionally but Apple TV is by far the worst. Any suggestions?


Hi @wycombephil1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

-------------------------------------------------------------------------
I used to have superpowers… But a therapist took them away.
This message was authored by MissSpammy This message was authored by: MissSpammy

Re: Apple TV black screen

I'm having this same problem. Have refreshed the Apps and updated the Software on Sky Q box and it's still happening. 

This message was authored by Addie15 This message was authored by: Addie15

Re: Apple TV black screen

Posted by a Sky employee

Hi there, MissSpammy.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by MissSpammy This message was authored by: MissSpammy

Re: Apple TV black screen

I've opened a chat but no reply as yet. I spoke to an advisor last night who went through a few things with me... we refreshed apps, uploaded software, he sent a signal through and said if it still crashed he could arrange for a replacement box. 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Apple TV black screen

Posted by a Sky employee

Thanks for chatting to us @MissSpammy . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by MissSpammy This message was authored by: MissSpammy

Re: Apple TV black screen

I didn't get a notification at all and I did try and find the chat. 

How can I start this again @Lisa-P1987 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion