Sky sports subscription not working

[SteveGant]

I can now only watch sky sports on Sky go. 
On my sky Q box it comes up with need subscription message which I have and if I press red button it says on screen I already have a subscription!. 

[Addie15]

Hi there, @SteveGant. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147