Of course apportioning blame is quite possible here... Google have been remiss.
However....Sky wrote or amended a help file because they knew a vulnerability existed.
It would have been both simple and wise to add a warning OT create an alternative route to the free trial.
Unfortunately for the consumer, Sky, in full knowledge of the potential for bank accounts to be compromised, chose to do nothing.
Fortunately my bank, at 2145hrs not only cancelled my card ( a week of inconvenience), but identified the company, stopped future payments and provided me with a new card.
All because Sky made a decision, at a senior level to not warn subscribers.
In the world of digital health and safety a company with millions of consumers must take every measure to protect the bank details, email security and Sky login.
There's no alternative.
If it was widely thought that your bank details were not secure potential subscriptions would be deferred.
What kind of company takes such risks?
Nobody should have to fix problems created by a company you pay. Anxiety, time, inconvenience, loss... this isn't a small hiccup.
Sky decided not to tell us.
