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Discussion topic: Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box today

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josiejo6
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This message was authored by josiejo6 This message was authored by: josiejo6

Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box today

‎03 Sep 2024 08:14 PM

Had a new sky box delivered today as my last one packed up. Previously been able to watch Sky+ matches without any problems but now have WGT8 error code. Is there any way I can sort this? I am still using the old sky card as I didn't get given a new one. 

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Laing1
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Re: Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box to

‎03 Sep 2024 08:20 PM

Posted by a Superuser, not a Sky employee. Find out more
@josiejo6 wrote:

Had a new sky box delivered today as my last one packed up. Previously been able to watch Sky+ matches without any problems but now have WGT8 error code. Is there any way I can sort this? I am still using the old sky card as I didn't get given a new one. 

@josiejo6 try updating the software on the new Q box by pressing the home button then settings>system info. >software version> setup


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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MightyQuinn
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Re: Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box to

‎03 Sep 2024 08:21 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @josiejo6   Note it is Sky Sports+ but the chances are a new box needs updating to the Q270 software. Check your software version, Home -> Settings-> System info -> Software version.

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NewarkStag
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Re: Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box to

‎03 Sep 2024 08:57 PM

I also have had a new Q box installed today and can't get the football with same error. Engineer updated box I saw it with my own eyes. This is very annoying 

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NewarkStag
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Re: Am unable to watch Sky + football due to a WGT8 error code despite having a brand new sky box to

‎03 Sep 2024 09:01 PM

My box has Q270.000.10.02L software and box was installed  today and still get same error message 

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